Payment Policy

At Merry Reindeers, we aim to provide a secure and convenient checkout experience for all customers. This Payment Policy explains the accepted payment methods, currency, transaction process, and related terms when shopping on our website.

Accepted Payment Methods

We currently accept the following payment options:

Visa

Mastercard

American Express

Discover

Maestro

PayPal

Apple Pay

Google Pay

Shop Pay

All payments must be completed at checkout to confirm your order.

Currency

All transactions on merryreindeers.co.uk are processed in GBP (British Pound Sterling). If your bank account or payment method is based in a different currency, conversion rates and fees may be applied by your provider.

Secure Payment Processing

We use trusted and encrypted payment gateways to ensure your personal and financial information is protected. Your payment details are not stored on our servers.

Order Confirmation

Once your payment is successfully completed, you will receive an order confirmation email with your order number and purchase summary. If you do not receive confirmation within a reasonable time, please contact us.

Payment Authorization Issues

If a transaction is declined or not authorized:

Verify your card details or payment information

Ensure sufficient funds are available

Contact your bank or payment provider if needed

We cannot reserve or ship items for unpaid orders.

Billing Information

All customers must provide accurate billing details that match their payment method. Incorrect or incomplete billing information may delay order processing.

Taxes and Fees

Any applicable taxes are included in the final price shown at checkout. If your payment provider applies international transaction or currency conversion fees, these are your responsibility.

Fraud Prevention

To protect both our customers and our business, orders may be subject to verification or review if unusual activity is detected. We reserve the right to decline or cancel any order that cannot be verified.

Cancellations and Refunds

If you are eligible for a cancellation or refund under our Return & Refund Policy, the refund will be issued to your original method of payment. Processing times may vary depending on your payment provider.

Contact Us

Store Name: Merry Reindeers

Business Address: 17 Turner Street, Cliffe, Rochester, ME3 7QL, United Kingdom, 07881374261

Email: info@merryreindeers.co.uk

Phone: +44 7807 179335

Business Hours:
Monday – Saturday, 9:00 AM – 5:00 PM (GMT)