FAQ
“So in everything, do to others what you would have them do to you.” — Matthew 7:12
Do you accept returns?
Yes. We offer a 30-day return window from the day your order is delivered.
If for any reason you are not satisfied, you may return the item as long as it is unused, unwashed, and in resellable condition with all original tags and packaging.
Do I need a reason to return?
No — returns are accepted for any reason within 30 days of delivery.
How do I start a return?
Please email us at info@merryreindeers.co.uk with your order number and we will provide instructions.
Can I exchange an item?
We do not offer direct exchanges. Please return the original item for a refund and place a new order if you need a different size or style.
How long will my refund take?
Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days. Your bank or card issuer may require additional time to post the refund.
What if my item arrives damaged or defective?
Contact us within 30 days of delivery with photos and your order number — we will provide a replacement or full refund at no cost to you.